Job Title: Customer Service Representative
Location: Quail Roost Dr. Miami FL
Pay: $12.25 / hr
- Provides front line, direct contact with customers when filing claims over the phone.
- Informs customers of the organization’s products and/or services.
Primary Job Accountabilities/Responsibilities
- Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts, both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor
Basic Qualifications Required - Experience, Skills, and Knowledge
- High School diploma or GED equivalent
- Minimum of 6 months of customer service experience
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- Basic problem-solving skills
- Experience with Microsoft based programs and computer products
For Application/Inquiries: contact Maria at 4142693151 ext.1025 or email email@example.com