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Call Center Representative

Manpower - Paul Fleck Evansville, IN
  • Posted: over a month ago
  • $13 Hourly
  • Full-Time
  • Benefits: Medical

We are recruiting for a Call Center representative. The role works day shift hours, earns $13 an hour and is a temporary to permanent opportunity. If you have the experience below, sign up at www.manpower.com and call us at 812.429.7321.

Duties and Responsibilities
• Collects, assesses, and processes customer complaints in a compliant and timely manner to meet applicable regulatory requirements (received via telephone, email, social media, chat)
• Communicates with customers to establish full understanding of issues, identify needs, and provide approved information and fulfillments to maintain or regain satisfaction
• Assesses possible existence of a health hazard and need for further investigation and escalation with each complaint
• Self-monitors work with established reports to help ensure procedural compliance
• Primary role is customer communications; once high performance is achieved, eligible for other tasks, such as closing event records, handling specific escalated communications, monitoring, providing specific follow-up communications (unacceptable lab calls), special events and projects within department
• Works variable 8-hour shift between the hours of 8:00 am and 5:00 pm Monday through Friday, and rotates a Saturday 8:00 am – 4:30 pm shift with co-workers; must be able to work overtime as required; option to rotate after-hour cell phone coverage of after-hours calls with co-workers

Experience, Knowledge, and Skills Desired
• Bachelor’s degree preferred
• Two plus years of customer service experience required; proven ability to provide great customer service and maintain composure during challenging customer situations
• Demonstrated dependable attendance record
• Proficient in toggling between various computer systems while handling customer communications
• Excellent analytical decision making and problem solving skills
• Ability to follow procedures while using sound judgment to recognize and escalate unusual events
• Positive attitude, team-oriented, cooperative
• Embraces and adapts to change
www.manpower.com and call 812.429.7321

Manpower - Paul Fleck

Why Work Here?

Great opportunity to work at a historically outstanding company

Baby formula facility on the westside of Evansville, Indiana.

Address

Westside, Evansville, IN
Evansville, IN
USA

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