MotorClothes/Merchandise Manager - Manchester Harley-Davidson
Manchester Harley-Davidson
Manchester, NH
- Expired: February 10, 2023. Applications are no longer accepted.
Job Title: MotorClothes/Merchandise Manager
Department: MotorClothes/Merchandise
Supervisor: General Manager
Summary Description
Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.
Key Result Areas
Duties and Responsibilities
1) MotorClothes/Merchandise Department Operations
2) Management
3) Customer Service
4) Promotions
5) Other Duties
Supervisory Responsibilities
Commitments
Qualifications & Job Requirements
Physical Demands
Working Conditions
Department: MotorClothes/Merchandise
Supervisor: General Manager
Summary Description
Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.
Key Result Areas
- MotorClothes/Merchandise Department Operations
- Management
- Customer Service
- Promotions
- Premium Customer Experience and customer retention
- Productivity of department staff
- Sales and margins
Duties and Responsibilities
1) MotorClothes/Merchandise Department Operations
- Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.
- Ensure MotorClothes/Merchandise personnel are well trained and available when needed.
- Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.
- Coordinate orders with P&A manager.
- Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.
- Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
- Attend dealer show semi-annually.
- Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
- Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
- Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
- Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
- Assist staff when needed.
- Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.
- Supervise and maintain an accurate up-to-date inventory management & control system.
- Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.
- Keep 12-month non-moving inventory at industry benchmarks.
2) Management
- Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.
- Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.
- Maximize return on investment of MotorClothes/Merchandise inventory.
- Grow the volume of MotorClothes/Merchandise sales.
- Maintain budgeted revenue and expense objectives.
- Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.
- Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies
- Benchmark other retailers to determine "best practice" standards.
- Organize and stage fashion shows and other events to sell merchandise.
- Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.
- Complete daily, weekly, monthly, semi-annually and annual tasks.
- Develop monthly and annual objectives for the department in collaboration with Dealer
- Principal, General Manager or MotorClothes/Merchandise Director.
- Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.
3) Customer Service
- Provide excellent customer service to all of the dealership's customers whether internal or external.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.
- Follow the Ticket to Ride process for customers purchasing bikes.
- Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
- Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.
- Stay up to date on all required HDU courses.
- Selling the fun and excitement of Harley-Davidson to customers.
4) Promotions
- Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
- Coordinate promotions with other departments to maximize return on promotions spending.
5) Other Duties
- As assigned.
Supervisory Responsibilities
- Establish departmental work schedule, balancing the workloads of all employees.
- Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.
- Ensure all policies and procedures for MotorClothes/Merchandise department are followed.
- Manage employee performance (evaluate and council).
- Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.
- Maintain records of all disciplinary action.
- Maintain records of all employee performance reviews.
- Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise
- Director, General Manager and Dealer Principal.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.
- Demonstrate professionalism with customers, employees, and in providing customer service.
- Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise.
- Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director.
- Work well with others.
Qualifications & Job Requirements
- Strong leadership skills.
- Strong sales and sales management skills.
- Experience with retail sales and inventory management.
- Previous experience in developing and coaching a high performance sales team.
- Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.
Physical Demands
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
- Requires standing and/or walking for extended periods of time.
Working Conditions
- Normally indoors, however, some outdoor work is required during open houses or other events.
- The noise level in the work environment can be loud.
- Occasionally exposed to exhaust fumes or other airborne particles.
Manchester Harley-Davidson
Address
Manchester, NH
03111
USA
Industry
Retail
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