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Professional Services (PS) Technician / IT Systems Engineer for MSP

Manawa Networks Toronto, ON

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: HYBRID REMOTE / After Training We are looking for a Systems Engineer who will mainly be focused on deploying previously designed IT solutions, participate in the design/architecture and planning of new solutions. Additionally, you will work on escalations coming from the support team, especially critical issues. We are looking for a self-starter who will collaborate with other team members to help identify and prevent problems before they arise. We are a progressive IT Consultancy offering IT solutions, support, and managed services to over to SMEs in the GTHA and are looking for innovative problem-solver to join our team. The successful applicant will need to be a quick learner who is able to handle multiple priorities, with a focus on quality. You must be able to provide outstanding customer service first and foremost while also being able to work your way around a wide variety of IT systems and technologies. Competitive Industry Salary/Compensation: To be covered during the interview process RESPONSIBILITIES Deploy all types of network core and secondary IT equipment: switch, firewall, WIFI, backup appliances, servers, VM and others following pre-defined projects onsite and remote Perform email and data migration from on-prem to cloud, cloud to cloud etc., assisting users during such project Work after-hours and on the weekend for the projects that require downtime Conducts onsite and remote assessments of the customer current infrastructure to design solution Develop Solution Designs as needed - Propose software/hardware/network solutions which meet customer requirements outlined by CIO Participate in developing standards and best practices in collaboration with other departments Resolve issues escalated by L1/L2 technicians Participate in a rotating on call schedule (afterhours and weekends) Consult on cabling and electrical work required before IT project deployment Other assignment as per business needs Involvement in developing and managing the Standard Operating Procedures (SOP) Manage client expectations; create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide Training for users and internal technical team of lower technical level on internal standards. SKILLS Good self-organization skills and personal time management skills. Ability to create and follow a plan. Ability to navigate between multiple projects in an organized way while maintaining critical documentation Ability to apply critical thinking skills about assigned tasks. Willingness to speak up when necessary. Excellent troubleshooting and problem resolution skills Ability to switch tasks quickly without losing track of the progress. Ability to identify project risks early and assist by providing prudent and timely recommendations for risk avoidance. Excellent written and verbal communication skills Strong consulting, technology, and process improvement skills KNOWLEDGE & EXPERIENCE Knowledge: BS or MS degree in Computer Science or a related field or equivalent experience is preferred Hardware, software, security tools and network infrastructure including: UNIX/Linux/iOS/macOS/Android/ Microsoft client and server operating systems Experience implementing routers and switches Knowledge and experience with virtualization technologies – VMware and Hyper-V preferred. RMM system administration experience. Microsoft SQL Server/Oracle/MySQL Active Directory, LDAP, network management (TCP/IP, DHCP, DNS, firewalls), and printer management servers. Cloud services (Microsoft 365, Azure, AWS, Google Cloud) Wi-fi setup and wireless security protocols Network and mobile security standards A Microsoft Certification would be advantageous Desired Experience 5 (or more) years of hands-on experience troubleshooting technical issues. 5 (or more) years of hands-on experience with System, Network & Security Administration. 5 (or more) years working with project stakeholders and delivering technology projects Additional Requirements: Full clean driver’s license and own car ABOUT MANAWA Manawa is a leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Greater Toronto and Hamilton Area. Our executive team consists of highly respected individuals with the experience and knowledge of growing and running top-performing organizations, allowing you to learn from some of the best in the industry. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun! This is “The Manawa Way”! We would like to ask every applicant to complete the Predictive Index assessment. Please follow the instructions in the link below. Thank you! https://assessment.predictiveindex.com/bo/z4N/ProfessionalServices Diversity and inclusion matter at Manawa. If contacted for an interview, please let us know if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Company Description: WHY SHOULD YOU JOIN MANAWA? This opportunity will expose you to a variety of projects and the latest technologies that will allow you to learn and evolve your IT skills, as well as your business acumen. We invest in our team members’ professional growth, making them more knowledgeable and valuable within the industry. Our team members are constantly encouraged and challenged to take their careers to the next level. Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team. We are looking for the best people to help make our company awesome, and we offer a comprehensive compensation package above market average. We have excellent short-term and long-term benefits, including medical, vision, dental and life insurance. We offer a very generous paid time off (PTO) program. We have a strong business plan with clear goals and a team that is fully aligned with our mission to help us get there. We recognize and reward talent. Our leaders have the vision, passion and experience to continue driving our company forward, making Manawa an exciting place to work. Manawa’s core values speak to you and working with such a team gets you excited. You bring passion and enthusiasm to everything you do and want to work with a group of likeminded individuals. You'll be part of a winning team and enjoy a great work environment and culture! MANAWA’S CORE VALUES Integrity – We hold high standards, strong moral and ethical business practices. We plan our work and work our plan. We do the right thing all the time, no matter what. Today Not Tomorrow (T.N.T.) – Keep a sense of urgency, disciplined, and proactive approach to complete today’s work today. IT Demands that we stay diligent. Unity – We move as one unit and. Nothing is more important that supporting our company’s mission, vision, purpose, as well as other team member’s success. Be A Leader – Know and understand “The Manawa Way” and escort others towards success in our company. Teamwork – Know our company’s purpose, know your team’s objectives, know your role. Work as a team. Guardians – We are the technical stewards for our customers. We are the guardians of the data and systems that are critical to the success of their business. We do whatever it takes to keep our customers safe. Manage Expectations – Our customers come first. Always understand the customer’s point of view, then commit to follow through proactively. Work Hard & Play Hard – Take pride in your work, life, family, and friends. Be passionate about what you do. Be Awesome – Don't settle for mediocrity in any area of your life. Be the best you can possibly be in all areas of your life. ABOUT MANAWA Manawa is a leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Greater Toronto and Hamilton Area. Our executive team consists of highly respected individuals with the experience and knowledge of growing and running top-performing organizations, allowing you to learn from some of the best in the industry. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun! This is “The Manawa Way”! We would like to ask every applicant to complete the Predictive Index assessment. Please follow the instructions in the link below. Thank you! https://assessment.predictiveindex.com/bo/z4N/ProfessionalServices Diversity and inclusion matter at Manawa. If contacted for an interview, please let us know if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Manawa Networks

Why Work Here?
Great benefits, lots of development and growth opportunities!

WHY SHOULD YOU JOIN MANAWA? This opportunity will expose you to a variety of projects and the latest technologies that will allow you to learn and evolve your IT skills, as well as your business acumen. We invest in our team members’ professional growth, making them more knowledgeable and valuable within the industry. Our team members are constantly encouraged and challenged to take their careers to the next level. Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team. We are looking for the best people to help make our company awesome, and we offer a comprehensive compensation package above market average. We have excellent short-term and long-term benefits, including medical, vision, dental and life insurance. We offer a very generous paid time off (PTO) program. We have a strong business plan with clear goals and a team that is fully aligned with our mission to help us get there. We recognize and reward talent. Our leaders have the vision, passion and experience to continue driving our company forward, making Manawa an exciting place to work. Manawa’s core values speak to you and working with such a team gets you excited. You bring passion and enthusiasm to everything you do and want to work with a group of likeminded individuals. You'll be part of a winning team and enjoy a great work environment and culture! MANAWA’S CORE VALUES Integrity – We hold high standards, strong moral and ethical business practices. We plan our work and work our plan. We do the right thing all the time, no matter what. Today Not Tomorrow (T.N.T.) – Keep a sense of urgency, disciplined, and proactive approach to complete today’s work today. IT Demands that we stay diligent. Unity – We move as one unit and. Nothing is more important that supporting our company’s mission, vision, purpose, as well as other team member’s success. Be A Leader – Know and understand “The Manawa Way” and escort others towards success in our company. Teamwork – Know our company’s purpose, know your team’s objectives, know your role. Work as a team. Guardians – We are the technical stewards for our customers. We are the guardians of the data and systems that are critical to the success of their business. We do whatever it takes to keep our customers safe. Manage Expectations – Our customers come first. Always understand the customer’s point of view, then commit to follow through proactively. Work Hard & Play Hard – Take pride in your work, life, family, and friends. Be passionate about what you do. Be Awesome – Don't settle for mediocrity in any area of your life. Be the best you can possibly be in all areas of your life. ABOUT MANAWA Manawa is a leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Greater Toronto and Hamilton Area. Our executive team consists of highly respected individuals with the experience and knowledge of growing and running top-performing organizations, allowing you to learn from some of the best in the industry. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun! This is “The Manawa Way”! We would like to ask every applicant to complete the Predictive Index assessment. Please follow the instructions in the link below. Thank you! https://assessment.predictiveindex.com/bo/z4N/SupportDesk Diversity and inclusion matter at Manawa. If contacted for an interview, please let us know if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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202-85 Scarsdale Road

Toronto, ON
CAN

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Technology

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