Apollo Solutions has an open position for a Customer Support Representative. The Customer Support Representative position will be responsible for expanding our company's marketing initiatives to manage, develop, grow, and maintain both new and existing partnerships and relationships within the field of our clients. As one of our Customer Support Representatives, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. The Customer Support Representative recognizes that each interaction with the customer is an opportunity to enlighten potential new customers and educate them on the latest products and services our clients are offering. From the customer’s perspective, each Customer Support Representative is a resource that can be used to guide the customer through education and decision making.
Apollo Solutions’ principles make us powerful and one of the leading marketing firms in our industry. These values include leadership, vision, and grit.
Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs to ensure momentum.
Vision: To sustain focus on a vision, one must be willing and able to innovate. Our team’s vision stays clear and our innovative culture is embraced by our top management and flows through the organization effortlessly.
- Grit: Hard-work, grit, relentlessness; these are merely just a few characteristics of the team here at Apollo Solutions.
Key Responsibilities and Accountabilities:
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Ensure customer sales have been completed and all questions have been thoroughly answered
Maintain constant and consistent follow-up and proactive communication with customers
Knowledge of each territory location, community and ability to teach to other Customer Service Associates
Knowledge of our clients’ products and staying up to date with any new promotions they may be offering
Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads
The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes
Maintain a positive attitude and a desire to be successful
Maintain a professional, yet friendly, atmosphere for customers
Aids the team effort in every way possible and acts in the best interest of the company
Flexible with schedule and hours within the company
Attend and participate in various community-related events/grand openings, training seminars, and other company events as required
Other duties within the scope, spirit, and purpose of the job, as requested by management
Desired Skills, Experience, and Qualifications:
Bachelor's degree preferred or two plus years of related experience in customer service
Outstanding interpersonal, verbal, and written communication skills
Detail-oriented individual who also has the ability to think and plan strategically
A self-motivated problem solver with creativity, a strong work ethic, and a high energy level
Have a passion for our customer experience based mission