Skip to Main Content
← Back to Jobs

Customer Service Associates

Management Training Citrus Heights, CA
  • Posted: 5 days ago
  • Full-Time

Our globally connected and dynamic company is based in Sacramento. We specialize in the creation, distribution and marketing of innovative products. We are looking for a Customer Service Representative responsible for acting as a liaison between customers and companies. Their primary role is to assist customers with complaints, orders, errors, account questions, and other queries.

PRIMARY RESPONSIBILITIES:

  • Reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • knowledge about our products for better assist our customers.
  • Competitive market-based salary.

EDUCATION AND EXPERIENCE:

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Management Training

Why Work Here?

Address

Citrus Heights, CA
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.