Bilingual Customer Service Representative
Management Registry, Inc. LaGrange, GA
- Expired: July 13, 2021. Applications are no longer accepted.
Job Description Management Registry Inc. is hiring for a Bilingual Customer Service Representative in LaGrange, GA . Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Job Responsibilities : Provides quality customer service to all customers. Answers inbound calls in a timely manner. Makes appointments; follows up with missed appointments by calling client to reschedule. Follow communication scripts when scheduling the appropriate appointment. Identify customers needs, clarify information, provide solutions, refer programs/resources. Handle all client inquiries. Enters new client information into the system. Updates existing client information. Able to adapt to changing policy and procedures. Must abide by strict confidentiality requirements and all HIPPA guidelines. Must be an active listener with strong phone and verbal communication skills. Position requires employee to be detailed oriented; must be able to work efficiently and independently. Self-starter.
Fast paced work environment.Ability to multi-task, set priorities and manage time effectively. Candidate must be organized Qualifications :High school diploma or GED AND Six months of related experience handling customers questions, complaints and/or providing information. Bilingual requirement: Spanish/English. PreferredQualifications :Public Health experience, a plus; VHN experience strongly preferred;Computer experience. (Outlook; shared drive; data entry, etc.)Must demonstrate excellent customer service and oral communication skills, to effectively interact with all customers Company Description Management Registry Inc.
one of the leading healthcare, professional, and general labor staffing agencies provides our government with experienced and reliable temporary personnel support throughout the United States. Headquartered in Louisville, KY we have 75 physical branches in multiple states and currently operate in 45 total! We have experienced incredible growth and will continue this trend by investing in our most important resource: our people! Visit us at: www.managementregistry.com
Management Registry, Inc.
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