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Management Jobs - District 1015 Milwaukee, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

CAVE Enterprises – IT Tech Position Description

Location:      Field  

Reports to:   IT Manager

 Job Purpose:The IT Tech is accountable to support store operations through remote, phone, onsite support and installation of all technology systems used in a quick service restaurant.

This position reports to the Manager of IT.  Work is coordinated with each region team and also the VP of New Restaurant Development.  Position requires to work individually as well as a member of a team. Abilities to include problem solving, LAN knowledge, help desk experience, verbal and written communication, Windows operating systems, phone skills, customer service and PC proficiency.


Key relationships are as follows:

Internal                                                                      External

Owner                                                                        Guests

President                                                                   Vendors

Regional Director of Operations                                BKC Representatives

Director of Operations                                               Community Leaders                                   

Restaurant Team                                                                

Training / Recruiting Leader

CAVE Support Center Team


Primary Accountabilities:

In addition to following CAVE’s policies and procedures, principle accountabilities are, but are not limited to:


People Management:

·         Ensures Burger King Appearance standards are met at all times.

·         Instructs and trains Restaurant Leaders to become proficient in the area of IT

·         Works with Restaurant Team to create an environment of trust where (1) enthusiastic people are recognized and rewarded for achieving organizational and personal goals; (2) all people are treated with dignity and mutual respect regardless of their individual differences; (3) initiative and accountability is encouraged, and (4) open and honest communication is encouraged

·         Assists each Team Member in achieving all goals and objectives required by the IT Manager and in coordination with the Region Director of Operations

·         Provides on-the-job training and development to the team when areas for improvement are observed


Administrative Management:

·         Assures that all Company policies and procedures are followed

·         Prepares required administrative reports, as necessary


Financial Management:

·         Works to maximizes sales, cost containment and profits within each restaurant


Operations Management:

·         Works to ensures restaurant is operating within Burger King IT Standards

·         Hardware and software installation and maintenance of:

·         Point of sale systems – Registers, printers, production and expo screens (Sicom)

·         Digital menu board systems (Sicom)

·         Wireless Headset Systems (HME, Panasonic, 3M)

·         Security DVR, CCTV and cameras (HikVision)

·         Drive thru timing systems (Sicom)

·         Product holding unit monitoring systems (Sicom)

·         Firewall and Wifi (Cisco)

·         Internet Service Provider modems (Various)

·         Office PC and peripherals (Various)

·         Satellite Radio and TV (Various)

·         Pull and terminate structured wiring (CAT5e/6, Coax, Audio)

·         Evaluate new technology systems

·         Willingness to work long hours and extensive travel including nights and weekends

·         Maintain professional and technical knowledge

·         Document store maintenance and installation progress

·         Ability to stand, lift up to 70 lbs, crawl, climb, and use maximum dexterity for long periods

·         Must maintain a set of common hand tools and electronic equipment


Employee / Guest Satisfaction:

·         Promotes an environment of positive communication and teamwork within the restaurant 

·         Keeps Region Director of Operations and Director of Operations apprised of IT issues as directed by the IT Manager



·         Performs other related duties as assigned or requested


Position Specifications:
  • Minimum level of education: High school or equivalent. (Required)
  • Minimum of 1 year of point of sale systems experience. (Required)
  • Minimum of 1 year of information technology experience. (Required)
  • Minimum of 1 year of LAN experience. (Preferred)
  • Minimum of 1 year of Windows experience. (Preferred)
  • Minimum of 1 year of Customer Service experience. (Preferred)
  • Minimum of 1 year of CompTIA, A+, and/or Net+ experience. (Preferred)
  • Minimum of 1 year of Help Desk experience. (Preferred)
  • Valid Driver's license, certification and insurance (Required)
  • Willing to travel up to 100% of the time. (Required)
  • Lives less than 40 miles from job location. (Preferred)
  • The ability to work with a high degree of independence and discretion
  • The ability to work well under pressure with deadlines
  • Good problem solving techniques

·         Good written, verbal, math and interpersonal skills, as well as a command of the English language

·         Knowledge of all pertinent operational standards

·         Good organizational and time-management skills


Core Competencies:


  • Guest Focus
  • Ethics/Integrity
  • Valuing Diversity
  • Planning/Organizing
  • Operational/Financial Knowledge
  • Strong Initiative
  • Continuous Learning
  • Leadership
  • Coaching
  • Decision Making/Problem Solving
  • Teamwork
  • Managing/Resolving Conflict/Negotiation
  • Communication
  • Influencing/Persuading
  • Flexibility


Management Jobs - District 1015


Milwaukee, WI
53222 USA



View all jobs at Management Jobs - District 1015