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Junior Sales & Customer Support Representative

Management Consulting Firm
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Junior Sales & Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.


Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.

  • Assist customer service and sales team toward the achievement of operational goals.

  • Hires and provides training for new and/or less experienced customer service and sales staff.

  • Reviews and evaluates work to ensure quality and timeliness

  • Investigates and researches escalated customer service inquiries.

  • Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.



  • Required: Associate's Degree

  • Preferred: Bachelors Degree


Other Knowledge, Skills, or Abilities Required:

  • 1 to 3 years of Customer Service experience

  • Ability to cross-train and develop team members

  • Ability to perform Account Retention

  • Excellent verbal and written communication

  • Ability to multi-task and to react well under pressure and treat others with respect

  • Identifies and resolves problems in a timely manner

  • Prioritizes and plans work activities

  • Focuses on solving conflicts and listening to others without interrupting

  • Work efficiently and effectively, both independently and as a team

  • Balances team and individual responsibilities and helps build a positive team spirit

  • Adapts and able to deal with frequent changes in the work environment

  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.


This is an entry-level position: We are looking for someone that is trainable!


This is a commission sales position that involves direct, in-person contact with clients and customers.

Company Description
Crosstown Solutions can extend sales reach to practically any region of the globe quickly and with dramatic results. Utilizing an outside sales force for new customer acquisition, expanded product sales, and client-retention campaigns for customers. Crosstown Solutions' personal approach to marketing creates the most direct link between our clients and their potential or existing customers. Our representatives are trained to interact with customers in a friendly, courteous, and professional manner while responding to their questions or concerns.

Management Consulting Firm


New York, NY



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