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Consumer Loan Officer

Malvern National Bank
Malvern, AR
  • Expired: January 03, 2023. Applications are no longer accepted.

Description/Job Summary

Position Title:            Consumer Loan Officer

Location:                    Malvern/Hot Springs, AR

Department:               Lending

Reports To:                Region President

EEO-1 Status:            4 - Business Development

FLSA Status:              Exempt

Hours:                         Full-time position

Under general supervision of the Region President, the Consumer Lender is responsible for soliciting loans to consumers in the service area(s) while maintaining and servicing existing portfolio. Performs business development by calling on perspective clients and expanding current relationships; Examines, evaluates, and authorizes or recommends approval of customer applications for loans by performing the listed duties. Professionally works with other team members in support roles. Works ethically and with integrity and upholds organizational values. Insures compliance with internal policies, procedures, and legal requirements.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  1. Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive, and confident behaviors   
  2. Interview loan applicant and request specified information for the loan application
  3. Request loan applicant's credit reports, background checks, references checks and other information pertinent to the loan applicant's evaluation
  4. Analyze loan applicant's financial status, credit, and property evaluation to determine feasibility of granting loan or submit application to credit analyst for verification and recommendation
  5. Correspond with or interview loan applicant or creditors to resolve questions regarding application information
  6. Compile loan package and facilitate negotiation of loan structure with applicant, including fees, loan repayment options and other credit terms
  7. Approve loan within specified limits or refer loan to the loan committee for approval
  8. Ensure loan agreements are complete and accurate according to policy
  9. Assure timely loan closing and funding activities
  10. Identify and analyze potential loan markets to develop prospects for new loans
  11. Contribute to the overall market goals through intentional conversations and relationship building with customers in efforts to cross sell bank's other financial services
  12. Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to the position
  13. Stay abreast of trends and developments in the local market(s) and competitive environment
  14. Maintain a professional image and adhere to standards consistent with company policy
  15. Maintain customer confidence and protect bank operations through utmost confidentiality
  16. Perform any other related duties as may be required or assigned


  1. Champion the MNB mission statement with pride and enthusiasm
  2. While interacting with multiple departments, maintain a high-level of cooperation and rapport among team members to encourage and ensure accuracy and efficient operations and service
  3. Perform all aspects of the position with a coachable spirit
  4. Foster an atmosphere of teamwork and enthusiasm
  5. Collaborate in the sharing of new ideas that will enhance customer experience, improve profitability and provide efficiency in overall bank operations
  6. Participate in volunteer opportunities surrounding the bank
  7. Exhibit professionalism at all times


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • High school diploma or GED required
  • Bachelor's degree; or four (4) years related work experience/training in business field (accounting, business admin, finance, etc.) required
  • Minimum two (2) years work experience in lending department required
  • Minimum one (1) year underwriting experience required
  • One (1) year consumer lending experience preferred


Consumer Loan Officer must be able to

  • Exhibit ability to effectively support Supervision
  • Communicate effectively (both oral and written) with superior presentation skills
  • Successfully manage tasks independently while meeting time constraints
  • Demonstrate excellent judgement and decision making ability
  • Exhibit strong analytic skills while organizing information
  • Ability to quickly assess and process large amounts of data and use of appropriate software technology
  • Calculate figures and amounts (e.g. discounts, interest, commissions, percentages, etc.); apply mathematic concepts (e.g. fractions, ratios, proportions, etc.)
  • Read, understand and comply with documents (e.g. policy manuals, laws, regulations, internal procedures and controls, etc.) and exercise independent judgement, initiative, and discretion based on knowledge of such in performing daily activities
  • Must be active in the community and in those job-related organizations to enhance the network of beneficially contacts
  • Continue to expand knowledge of issues influencing the industry and the organization
  • Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others
  • Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
  • Proficiently use MS Office applications (Word, Excel)
  • Valid driver's license and current automobile insurance


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position requires manual dexterity; to regularly sit, use hands to finger, key data, handle or feel; to reach with hands and arms; to talk and hear; the employee must frequently stand, walk; occasionally bend, stoop, or kneel.

The employee may regularly be required to lift and/or move up to 10 lbs.; occasionally lift and/or move up to 20 lbs.

Specific vision abilities required by this job include focus and close vision.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate and that of a typical office setting.


This position is considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.

Malvern National Bank


Malvern, AR
72104 USA


Finance and Insurance