Customer Service Representative

We're searching for a great Customer Service Rep to provide support. You'll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team!

Compensation:

• Salary Range: $70,000 - $75,000
• Paid Time Off (PTO)
• Stipend Benefits
• Bonuses - Considered after a 60-day period
• Rapid growth potential

• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
• Improve skill sets through employee development programs
• Increase productivity by creating record-keeping procedures for customer data filing systems
• Help build online marketing, brochures, email campaigns, etc. that highlight our services
• Generate status reports as requested so the team is informed with progress reports

• History of being deadline-driven and extremely organized
• Display excellent written, problem-solving, and verbal communication skills
• High school diploma or GED required, some college experience preferred
• Prior experience in office management or our industry is a plus
• Navigates computer programs with ease to provide a quick front-desk experience for customers

• Great time management, interpersonal, and communication skills, both written and verbal
• Exceptional written, verbal, phone, and presentation skills

Maloney Lawn Landscape Snow provides commercial and residential landscaping services to Waterloo, IA, and the surrounding areas. Established in 2014, Maloney Lawn Landscape Snow has services such as commercial landscaping, new home landscaping, snow removal, sod installation, and hydroseeding. Customer service and excellent work is at the top of the Maloney priority list.