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Customer Service Rep

Malone Staffing Solutions Buffalo, NY
  • Expired: December 11, 2019. Applications are no longer accepted.

Looking for a fast paced customer service opportunity with weekly competitive pay, 401K, and growing team environment!? Malone Workforce Solutions is looking for you! We are hiring for Customer Service Rep openings in Concord, CA.

Customer Service Representative Job Summary:
  • Provides service to customers who require assistance with issues involving their fare media cards and accounts
  • Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators 

Customer Service Representative Essential Job Duties and Responsibilities:

  • Answers all incoming fare media phone calls from customers
  • Processes all faxes and emails inquires
  • Performs all assigned tasks as quickly and accurately as possible
  • Follows all established policies, procedures and written/verbal instructions
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
  • Answers all inquiries related to fare media
  • Initiates outbound calls as needed

Customer Service Representative Requirements:

  • High school degree, or equivalent
  • MUST be Flexible to work needed shifts with possible split days off
  • 2 years’ experience in a Customer Service/Call Center
  • Ability to type 40 plus word per minute (WPM)
  • Able to work and respond in a high volume situation
  • Willing to work extended hours
  • Proficient in Microsoft Office 

Call Center Hours of Operation:

Monday- Friday are 6:00 am - 8:00 pm

Saturday - Sunday are 8:00 am - 5:00 pm

**** Preferred candidates will need to be flexible to work all shifts ****

Malone Workforce Solutions is an Equal Opportunity Employer.



 

 

 

 


 

Employment Type: Contract

Malone Staffing Solutions

Address

Buffalo, NY
USA