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Provider Inquiry Rep

Maine Staffing Group Portland, ME
  • Posted: 4 days ago
  • $16 Hourly
  • Temporary

Our client is hiring for a Provider Inquiry Representative. This position has the primary responsibility of answering the incoming telephone, written and electronic correspondence inquiries from providers & related entities concerning but not limited to: benefits plan coverage, enrollment status, claims adjudication process, billing, and payments for the various programs.

Job Responsibilities:

  • Answers verbal, written and electronic inquiries and gives complete and accurate information to providers and educates whenever possible regarding the program’s policies, and procedures.
  • Answers incoming telephone inquiries and coordinates resolution of provider inquiries within the training guidelines.
  • Coordinates with other departments when needed and appropriate to resolve Provider issues.
  • Maintains excellent documentation of provider inquiries, which provides detailed information of each inquiry, including the resolution of the inquiry.

Education/Experience:

  • High school diploma or equivalent.
  • 3+ years of customer service experience.

Maine Staffing Group

The Most Diverse Hiring Agency in Maine. Serving a broad-range of business customers in varying industries such as Manufacturing-Production, Light-Heavy Industrial, Residential & Commercial Construction Trades, and all types of Administrative / Clerical, and more! Offering any duration of assignments; Short to Long-Term Temporary, Temp-to-Hire, Seasonal, Project-based; we’re here for you.

Address

91 Larrabee Rd Westbrook Maine
Portland, ME
USA

Website

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