Maine Eye is looking for a Patient Advocate to be a friendly first point of contact for all new and existing patients! Should have previous secretarial or administrative experience in healthcare, be an independent thinker, and most of all have excellent customer service skills. The successful candidate will schedule all new patient appointments and process all new patient paperwork. Must be able to communicate clearly and efficiently to both patients and doctors. Knowledge of medical terminology and computer skills (Microsoft Office and EMR) necessary. Must be able to work independently and as a team. This is an excellent opportunity for an organized candidate to work in a fast paced office with a great team.
- Provide excellent customer service
- Schedule the first appointment for all new and established patients to MEC, while following individual clinic scheduling guidelines.
- Inform new patients of department-specific expectations such as wait times, dilation, and any additional fees
- Communicate the status of the referral to the referring doctor.
- Input all pertinent patient information into Allscripts.
- Request and obtain necessary medical information prior to first appointment and make patient charts available to the physicians.
- Serve as the point of contact for any phone calls from new patients.
- Verify insurances upon patient registration
- Request and process insurance referrals
- Create strong relationship with referring physicians.
- Two years secretarial or administrative experience in health care.
- Knowledge of medical terminology
- Computer skills to include Microsoft Office products and Allscripts
- Knowledge of organizational policies and procedures.
- Ability to speak clearly and concisely.
- Exceptional customer service skills.
- Ability to establish and maintain effective working relationships with patients, employees and the public.
- Ability to operate computer, photocopier, and fax machine.
- Ability to exercise judgment, initiative and problem solving skills.
- Professional communication with internal and external contacts and patients.
- Attention to detail and accuracy in a fast paced, multi-tasking environment is essential.
- Ability to prioritize multiple tasks at once.
- Knowledge of proper grammar, spelling and punctuation
Typical Physical Demands:
Requires normal range of vision and hearing for telephone and patient contact. Work may require sitting, stooping, bending, reaching for files and viewing computer terminal for extended periods of time. Occasionally lifting files and paper weighing up to 10 pounds. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Typical Working Conditions:
Work is performed in an office environment. Involves frequent patient contact over the phone along with contact with physicians and staff. Work may be frequently fast paced and contact may be dealing with a variety of patient personalities. Must possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians. Occasional overtime or evening work may be requested.
Job Type: Full-time