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Warranty/Customer Care Coordinator

Main Street Homes Richmond, VA
  • Posted: over a month ago
  • $40,000 to $55,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Join the Team of one of the area's leading homebuilder!

Main Street Homes is looking for a WARRANTY/CUSTOMER CARE COORDINATOR. Are you seeking a long-term opportunity with a premier homebuilder? If you have an eye for details and enjoy working with people, we can offer you a place with a great group of people.

The Customer Care Coordinator's main focus is to attain total customer satisfaction through the timely and economical completion of customer service requests. Creating a Win-Win for both the customer and company.

The primary duties include the following:

  1. Address all emails and phone calls that are directed to warranty department.
  2. Process all service requests submitted by customers during applicable warranty period.
  3. Communicate with Customer Care Managers or Construction Manager and customers that work orders have been submitted for repair with confirmed appointment date.
  4. Corresponds with customer regarding items not covered by MSH Warranty.
  5. Is the initial communication liaison between the customer, central office, and customer care manager.
  6. Identifies issues within the warranty process that need improvement to produce better customer satisfaction. Develops plans with appropriate personnel and or department to implement / review possible improvement.
  7. Keeps customers informed so expectations are accurate. Responds to inquiries/concerns within 24 hours.
  8. Contacts customer to initiate year-end list of warrantied items that need repair. Sends appropriate work orders to MSH trade partners or customer care manager and ensures work orders are completed in a timely manner.
  9. Constantly monitors outstanding work orders and follow-up to insure proper completion within the established three-week limit. Follows up with trade partners on all outstanding work orders monthly.
  10. Prepare and update as necessary the Orientation Packet and all appropriate customer service documents, stickers, and checklists.
  11. Manages irrigation and lawn maintenance scheduling for all specs and models.
  12. Close vendor work orders when notified of completion.
  13. Provides information to customer survey company and updates Executive Team on results.

Preferred Education/Skills:

  1. Customer service skills
  2. Strong written & verbal communication skills
  3. Proficient in Microsoft Office
  4. Strong technical skills - learning and teaching others
  5. Home building/construction knowledge and experience
  6. Attention to detail and organized
  7. Problem solving skills

Main Street Homes

Why Work Here?

Main Street Homes is the premier local builder in the Richmond market and proud to be voted the Best Builder by the readers of the RTD!

Address

15871 City View Drive, Midlothian, VA 23113
Richmond, VA
USA

Website

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