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Customer Service Specialist

Magnum Companies
Fargo, ND
  • Posted: May 12, 2022
  • Full-Time

Summary and Purpose:The primary function of this position is to support the Logistics team through accurate and timely data entry. This person will work closely with the Carrier Sales Representatives and Account Managers to ensure a high level of customer service is met.Essential Job Functions: Contact and communicate professionally with customers to establish load appointmentsUpdate customer websites with load information dailyMake outbound calls, receive and enter status updatesSet up new carrier/customer profiles quickly and accuratelyEnter customer pickup ordersElectronically file carrier and customer informationEnter accurate and complete load information into computer system, including all data necessary for drivers to successfully deliver freight on timeAct as point of contact for customer service, including submitting accessorial requests in a timely fashionAssist in completing billing processAssist with daily, weekly, and monthly scorecards and reportsRequired Knowledge, Skills, Abilities and Work Characteristics:Knowledge and experience in data entry and with Microsoft OfficeHigh level of interpersonal skills to handle customer service issues calmly and professionallyAttention to detail in composing, typing, and proofing materialsAbility to multi-task, establish priorities, and meet deadlines in a fast-paced environmentExcellent written and verbal communication skillsSelf-motivated and have ability to work with little supervisionEducation/Experience:High school diploma/GED required. Experience with Truckmate (TMW) software experience is preferred.

Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.Ability to sit and/or stand for extended periods of time - continuouslyAbility to talk, hear, and see - continuouslyAbility to lift and/or carry up to 20 pounds - occasionally #INDLOG1

Magnum Companies

Address

Fargo, ND
58102 USA

Industry

Business

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