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Customer Service Specialist

Magnet Influence Pro
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the Role:

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.

Primary Job Responsibilities:

  • Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.

  • Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

  • Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.

  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

  • Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

Skills and Qualifications:

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience required.

  • Self-motivated, always curious, and consistently eager to learn.

  • Proven problem-solving skills.

  • Excellent written and verbal communication skills.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

Application Question(s):

  • Are you comfortable working a hybrid schedule?

Experience:

  • Customer service: 2 years (Required)

Work Location: One location

Magnet Influence Pro

Address

Jersey City, NJ
USA

Industry

Business