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Call Center Representative

Magnet Influence Pro
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the Role:

Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Primary Job Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Call clients and customers to inform them about the company's new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

  • Collaborate with other call center professionals to improve customer service

Skills and Qualifications:

  • Good computer skills.

  • Good multi-tasking skills.

  • Able to react effectively and calmly in emergencies.

  • High school degree

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

Application Question(s):

  • Are you comfortable working a hybrid schedule?

Experience:

  • Customer service: 2 years (Required)

Work Location: One location

Magnet Influence Pro

Address

Jersey City, NJ
USA

Industry

Business