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Call Center Representative

Magic Events Production
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Responsibilities include:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Call clients and customers to inform them about the company's new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Requirements:

  • Ability to work with others in a close manner.

  • Good computer skills.

  • Good multi-tasking skills.

  • Able to react effectively and calmly in emergencies.

  • High school degree

We are looking to fill these positions IMMEDIATELY! Compensation determined based on experience. Only resumes accompanied by salary requirements will be considered.

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)

Work Location: One location

Magic Events Production

Address

Dallas, TX
USA

Industry

Business