Skip to Main Content

Customer Service Specialist (Call Center)

Madison Reed
Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Specialist (Call Center Remote) – Color Crew 

Are you a Licensed Cosmetologist looking for an alternate way to help others? Are you a problem solver and enjoy being a day maker? Then we are looking for YOU!

Madison Reed's Customer Service Specialist is a member of our Color Crew (Remote). Our Color Crew team members strive to provide a quality experience to at home customers, assisting with a variety of scenarios related to color choice, application, maintenance & care. The Customer Service Specialist will utilize their knowledge to recommend Madison Reed products, serving as a subject matter expert. The Customer Service Specialist works remotely with a high level of personal accountability, striving to create a "day maker" experience for all customers. The Customer Service Specialist (Call Center) – Color Crew is a 40 hour a week position, one weekend day of preference required. We are currently hiring for both FT and PT positions. 

**Candidates must be located in FL or GA, and are required to have a current cosmetology license in the state in which they reside

Who You Are:

  • Possess the ability to assist & communicate with customers via phone, e-mail and virtual chat related to billing, shipping, orders, account, memberships, product application and website.
  • Strong communication skills both written and verbal, to internal and external customers, while demonstrating outstanding organization skills & task follow through.
  • Work to address and resolve all customer inquiries in a pleasant and timely manner. Maintaining integrity, a high degree of flexibility and composure as a part of the "day maker" experience.
  • Naturally curious, utilizing your expertise as a licensed cosmetologist identifying issues and working towards resolution.
  • An interest in learning and growth, as tools & training will be provided on a consistent basis to aid in your development/professional skills.
  • Innovative, extremely creative and constantly looking for ways to improve upon things.


Skills & Requirements:

  • 1+ year of Customer Service, call center experience a plus.
  • **Candidates must be located in FL or GA, and are required to have a current cosmetology license in the state in which they reside
  • Active Cosmetology License, salon experience strongly desired. 
  • Microsoft Office, Google Suite, or other technical experience desired.
  • Ability to type 25 WPM.
  • Attend training classes.
  • **MUST be able to work at least one Saturday or Sunday each week. Shifts are typically 6-8 hours.

We are Madison Reed.

We're disrupting a $50 billion industry.

Since 2013, we've offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? At home hair color or Hair Color Bar services? Our business is truly omnichannel, with the option to order or subscribe through our website, pick up in store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With the launch of our men's line in 2020, we're shaking up the $50 billion hair care industry with products that continue to raise the bar for doing your own hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar nationwide, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Madison Reed


Miami, FL



View all jobs at Madison Reed