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MS Dynamics CRM Senior Consultant

Macro Solutions Phoenix ,AZ
  • Posted: 15 days ago
  • Full-Time
Job Description
We have an immediate opening for a Sr. Dynamics Consultant/Advisor to help lead our client's CRM & Engagement efforts. He/she will help shape the organization and will work cross-functionally with Marketing, Design, Product and Sales to develop and execute the design and management of best-in-class marketing campaigns. This is a very hands-on role focused on both strategy and execution. Our client is based in Phoenix, AZ, however the selected resource can work from their home office anywhere in the United States. 

What You'll Do

  • Acts as liaison between the CEO and the IT team to ensure data strategy and integration is managed according to campaign management vision
  • Provides technical guidance and alignment to other internal groups on CRM technologies
  • Establishes the process for developing technical application standards, platforms and frameworks; ensures that the technical standards are communicated and used effectively throughout the organization
  • Manages the portfolio of applications to ensure that the foundation is sound and well integrated; Leads external agencies and technical providers to ensure they are integrated and efficient
  • Leads definition and standardization of the selection criteria, segments, measurement methods, and data sources to build the campaign, creation and delivers the post analysis
  • Ensures that all integration points between databases and application systems are mapped, documented and optimized; develops and manages the integration of new technologies into existing application systems
  • Develop and builds scalable, automated engagement programs leveraging email; SMS and direct mail
  • Owns key metrics around conversions, downstream engagement, deliverability and quality monitoring
  • Works cross-functionally with leaders on product, engineering and analytics to unlock new, more sophisticated strategies for growth.
  • Continuously analyze, scrutinize, and tests to drive results including messaging, segmentation and creative testing

Additional Minimum Qualifications:
  • Understanding of CRM planning, execution and account management skills
  • Well proven project management skills
  • Experience developing, leading, and managing internal resources to meet requirements of internal and external partners
  • Deep knowledge of statistical analysis
  • Thorough knowledge of data processing management
  • Ability to translate business requirements into technical solutions
  • Ability to communicate technical issues to non-technical members of the business and management

Education Required:
  • Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Mathematics or related field

Years of Relevant Work Experience:  8 years

Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Excellent written and verbal communication skills
  • Experience leveraging a cloud environment for campaign execution including modern cloud data sources, vendor integrations, and distributed processing
  • Direct marketing, campaign selection, and delivery experience
  • Distinguished client-facing written and verbal communication skills, consulting or agency experience a plus
  • Ability to learn quickly and work in a collaborative team environment

Knowledge, Skills, Abilities and Competencies:
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Macro Solutions


Phoenix, AZ

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