Fiber Laser Technician

Be part of a winning team. Mac-Tech is seeking qualified service technicians to join our growing first-class service department.

Applicants should have experience with electronic/electrical, hydraulic, and mechanical skills. You will provide first-class technical service, support, and installation for our laser cutting machines. Strong computer knowledge and familiarity with service management software are a plus.

Responsibilities:

• New product installations; including commissioning, functional testing, and operator training
• Troubleshoot and repair equipment
• Identify and replace parts as necessary
• Provide exceptional customer service while at customer locations
• Read, understand, and work with blueprints, drawings, schematics, manuals, and other documentation
• Log service activity in Service Management System along with expense and time tracking weekly
• Support sales as necessary on product demonstrations
• Communicate with the Service Manager to ensure customer expectations are met.

Requirements:

• Previous industrial machine tool equipment experience troubleshooting and repairing laser cutting machines.
• A clear understanding of mechanical, electro-mechanical, servo-electric, electrical, and hydraulic control devices. Experience with Precitec head or similar is preferred
• Understanding of CNC Controls and their related applications
• Ability to read, understand, and draft electrical schematics, blueprints, and assembly drawings
• Experience using multimeters, oscilloscopes, and CAD/CAM experience a plus
• Ability to troubleshoot problems from issue description, through schematics to diagnosis and repair.
• Technical training or a certificate in the related field is a plus
• Must be able to work independently
• Strong customer service skills
• Valid driver’s license in good standing
• Monday-Friday, occasional overtime, and some overnight travel

Benefits

• Dispatched from your home
• Competitive salary, plus overtime, $7,500 sign-on bonus, and competitive benefits package
• In-depth training
• Support from the machine manufacturer
• The company provided service vehicles, laptop, and cell phone
• Opportunities to hone your skills. Extensive on-the-job training and full-paid manufacturer training

Why Mac-Tech

Our philosophy has remained consistent over the last 37 years: We maintain a relentless obsession to serve our customers. Mac-Tech was founded in 1984 to service and support metal fabrication equipment. We’ve been in business for over 37 years and are well-positioned to service and support our customer base throughout North America. At Mac-Tech, we strive to develop long-term partnerships with our customers and leave a positive lasting impression every time.