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Customer Support Specialist

MYOS CORP
Cedar Knolls, NJ
  • Posted: over a month ago
  • $60,000 Yearly
  • Full-Time
  • Benefits: dental, medical, 401k,
Job Description

At MYOS Corp, we are excited about the future. Our company is bringing innovation to the muscle health industry with advanced nutrition products that are safe, effective, and backed by rigorous peer-reviewed, scientific research.

As we continue to build upon a foundation of high-quality service and support for our customers around the world, we are looking to hire a full time, dedicated Customer Support Specialist to work closely our sales and marketing team. In this role you will be responsible for fulfilling requests from our marketing and business development teams and from our loyal customers while providing 100% customer satisfaction in submitting consumer & business orders, managing coupons & authorization codes for retailers, discussing orders via the phone & email with customers as well as routine reporting and CRM management.

This is a unique role to work with a small company that is making things happen. By using and exploring consumer behavior and data trends we have been able to develop, execute and optimize targeted B2B and D2C campaigns at scale across channels. We are having a direct impact on the brand messaging and customer engagement as well as industry education & awareness around animal muscle health. Our inbound marketing efforts continue to expand with thought leadership and educational webinars, brand ambassador & customer loyalty program development, as well as our Verified Vet Partner program.

We are in need of a passionate Customer Support Specialist who can:

  • Serves customers by providing product and service information via telephone, email and social media.
  • Support customer accounts by assisting with order inquiries and changes.
  • Assist customers requiring support with managing their product subscriptions.
  • Support sales team with inputting sales orders.
  • Maintain marketing collateral inventory (flyers, pens, brochures, etc.) and place orders accordingly
  • Manage Daily Coupon Codes and Authorization Codes
  • Manage Sales Support for Brand Ambassadors and Veterinary Partners
  • Creative (Canva) for Veterinary Partners
  • Monthly Commission Report reconciliation and payment
  • HubSpot (CRM) Reporting

This role is required to be in our office up to three days per week to support our team in Cedar Knolls, NJ.

Experience in the following areas: Canva, Shopify, Shopify Apps, Affiliate Management Software, HubSpot, Zoom, Excel

MYOS CORP, "The Muscle Company®", is a Cedar Knolls, NJ-based advanced nutrition company that develops and markets products that improve muscle health and performance. MYOS is the owner of Fortetropin®, a fertilized egg yolk-based product manufactured via a proprietary process to retain and optimize its biological activity. Fortetropin has been clinically shown to increase muscle size, lean body mass and reduce muscle atrophy. MYOS believes Fortetropin has the potential to redefine existing standards of physical health and wellness and produces muscle health support products featuring Fortetropin under the names of Yolked®, MYOS Canine Muscle Formula®, (Regular & Vet Strength) and MYOS Feline Formula. For more information, please visit www.myoscorp.com.

 

Company Description
MYOS CORP, "The Muscle Company®", is a Cedar Knolls, NJ-based advanced nutrition company that develops and markets products that improve muscle health and performance. MYOS is the owner of Fortetropin®, a fertilized egg yolk-based product manufactured via a proprietary process to retain and optimize its biological activity. Fortetropin has been clinically shown to increase muscle size, lean body mass and reduce muscle atrophy. MYOS believes Fortetropin has the potential to redefine existing standards of physical health and wellness and produces muscle health support products featuring Fortetropin under the names of Yolked®, MYOS Canine Muscle Formula®, (Regular & Vet Strength) and MYOS Feline Formula. For more information, please visit www.myoscorp.com.

MYOS CORP

Why Work Here?
MYOS is bringing innovation to the muscle health industry with advanced nutrition products backed by rigorous scientific research.

MYOS CORP, "The Muscle Company®", is a Cedar Knolls, NJ-based advanced nutrition company that develops and markets products that improve muscle health and performance. MYOS is the owner of Fortetropin®, a fertilized egg yolk-based product manufactured via a proprietary process to retain and optimize its biological activity. Fortetropin has been clinically shown to increase muscle size, lean body mass and reduce muscle atrophy. MYOS believes Fortetropin has the potential to redefine existing standards of physical health and wellness and produces muscle health support products featuring Fortetropin under the names of Yolked®, MYOS Canine Muscle Formula®, (Regular & Vet Strength) and MYOS Feline Formula. For more information, please visit www.myoscorp.com.

Address

45 Horsehill Rd

Cedar Knolls, NJ
USA

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