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Service Representative / Customer Representative / Service Delivery

MWIDM Inc. New York, NY
  • Expired: 29 days ago. Applications are no longer accepted.


Job Title: Service Representative / Customer Representative / Service Delivery

Duration: 11 Months

Location: New York, NY, 10017


  • Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
  • Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators
  • Supports training of new employees, as required
  • Supports administrative tasks performed by Client Associates
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Ensures key contact list for all clients is maintained and available
  • Ensures there is a current roster of employees and associated duties for effective coverage support
  • Ensures day to day interface with account key contacts is maintained during coverage support
  • Work with account team to ensure the Value Assurance Process is current and up to date.
  • Communicates to Site Coordinator and Manager all process opportunities identified during support period
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
  • Provide accurate and timely monthly reporting of activities as required
  • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
  • Coordinates and fair shares overtime requirements
  • Tracks overtime by account covered to ensure proper billing
  • Able to lift and move up to 50 pounds
  • Travel to accounts supported using reliable dependable transportation


  • Ability to demonstrate problem resolution skills and escalation process
  • Able to demonstrate excellent verbal and written communications
  • Able to demonstrate use of organizational and time management skills to facilitate client deliverables
  • Able to demonstrate ability to manage multiple tasks
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
  • Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate ability to recognize PC to printer connectivity
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client

EXPERIENCE: 3+ years’ experience delivering services in a client environment Full range of experience in Services Delivery positions

EDUCATION: Minimum High School diploma or equivalent


Why Work Here?

MWIDM Inc. is one of the leading Staffing company with 3800 active workforce across the US, we provide great benefits and best pay rates.

Founded in 2004, MWIDM is a global staffing firm serving Fortune 2000 clients with customized and scalable workforce solutions. With our account management integrated into our delivery process, we provide you with staffing solutions that are transparent and robust irrespective of the industry you function. Experience the best in class staffing solution that fits your needs and industry. WORKFORCE SOLUTIONS: Staff Augmentation Temp-to-Hire Direct Hire (Permanent Placement) Payrolling (Client Referrals, Pass-throughs) Independent Contractor (IC) Validation State of Work (SOW) Outsourcing Services


New York, NY USA 10017
New York, NY