MW Partners is currently seeking a Customer Support Specialist to work for our client who is a leading multinational financial services organization.
Responsibilities and duties:
Need to have a basic to intermediate understanding of the four party payment process model
Serve as focal point for intermediary customer issues, concerns and requests for enhancements
Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
Need a basic knowledge of Client systems and can conduct basic configuration and cross system integrations.
May provide guidance to less experienced team members and manage smaller project/initiatives as an experienced individual contributor.
This job requires some supervision; decisions and actions are based on established procedures and assigned tasks.
A basic college education or equivalent work experience with emphasis in business, finance or information technology.
Previous experience in supporting internal and external customers.
Above average interpersonal and team oriented skills.
Effective written and verbal communications skills.
Analytical/problem solving and planning skills.
Intermediate computer skills (Mainframe, Microsoft Office).
Familiarity with established operational protocols.