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Customer Support Specialist

MW Partners O'Fallon, MO
  • Expired: over a month ago. Applications are no longer accepted.

MW Partners is currently seeking a Customer Support Specialist to work for our client who is a leading multinational financial services organization.

Responsibilities and duties:

  • Need to have a basic to intermediate understanding of the four party payment process model

  • Serve as focal point for intermediary customer issues, concerns and requests for enhancements

  • Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries

  • Need a basic knowledge of Client systems and can conduct basic configuration and cross system integrations.

  • May provide guidance to less experienced team members and manage smaller project/initiatives as an experienced individual contributor.

  • This job requires some supervision; decisions and actions are based on established procedures and assigned tasks.

Requirements:

  • A basic college education or equivalent work experience with emphasis in business, finance or information technology.

  • Previous experience in supporting internal and external customers.

  • Above average interpersonal and team oriented skills.

  • Effective written and verbal communications skills.

  • Analytical/problem solving and planning skills.

  • Intermediate computer skills (Mainframe, Microsoft Office).

  • Familiarity with established operational protocols.

MW Partners

MW Partners (MWP) is a privately held Staffing & Professional Services firm headquartered in Orange County, CA. With over 350 consultants and more than 70 clients, MWP brings 15 years of experience with a national reputation for delivering best-in-class staffing services. MWP consultants gain access to exciting projects with top-tier clients along with a dedicated administrative support team that enables our resources to focus on client-delivery and career advancement.

Address

O'Fallon, MO USA
O'Fallon, MO
USA