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Business Operations Analyst - Analytics

MW Partners San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

MW Partners is currently seeking a Business Operations Analyst to work for our client who is a global leader in multimedia and creativity software products. 

 

Responsibilities and duties: 

 

Weekly Deliverables

  • Update KPI Presentation Slides for Team Offerings 
  • Review KPI trends across products/geographies/segments to identify any performance outliers
  • Create Mix/Rate analysis for organizational customers identifying performance of rate against plan
  • Analysis of incremental impact of programs in markets to influence retention (generally 2-3 programs)
  • Attend meetings on Team products to share insights/trends and gather E&R program manager insights on programs impacting results
  • Complete analysis of  Winback QTD/weekly trends across products/geographies/segments to identify any performance outliers

 

Quarterly Deliverables

  • 1 End of quarter Performance summary trend slide and analysis for team segments
  • Detailed analysis of performance for each product, customer size, market areas to call out key trends
  • 1 End of quarter Performance summary trend slide and analysis Winback
  • Detailed analysis of performance for each product, tenure, market areas to call out key trends
  • 2 Team RTB Presentations of key KPI trends and performance

 

Ad Hoc Analysis

  • Provide ad hoc analytics support for Run-the-Business (RTB), Quarterly Business Review (QBR), financial forecasting, and business unlocks in the Retention Analytics team in the Teams and winback space
  • Ad hoc projects vary in time/complexity and are designed to answer questions about either short term changes in performance or hypothesis from team members on how to improve performance.  Projects generally require:
  • joins of tables (Hadoop) to gather appropriate data
  • Analysis of new data set to support or refute a hypothesis
  • Creation of a presentation deck to support findings
  • Presentation of findings to key stakeholders


 

Requirements: 

 

  • MBA 
  • Analytics experience in retention or customer sales analysis strongly preferred: Renewal, Churn, Upsell, Expansion, Cross Sell, Life Time Value
  • Experience in subscription business models or credit card processing optimization
  • Experience with Hadoop
  • Advanced skills in Excel, Tableau, 
  • Advanced skill in SQL- experience joining data sets to drive analytics
  • Experience in defining a business problem, collecting required data, analyzing the results and synthesizing a compelling argument
  • Proven history of providing actionable and impactful insights from a complex dataset 
  • Expertise in using business analytics and sales data to drive decisions and identify opportunities for improvement, and to validate the success of key program changes/enhancements. 
  • Superb conceptual thinking and problem-solving at all levels, ability to formulate a plan and desire to drive that plan through to completion.
  • 4+ years’ experience in the field of e-commerce, strategy, or management consulting. MS in Analytics or similar degree preferred
  • A solid sense of self and a great sense of humor.
  • Willingness and desire to lead and build new things.
  • The desire and ability to advocate radical change and present supporting facts and data to back up your position. 

 

For a confidential discussion or to find out more, contact Vikas on 213-337-8668 or apply now

Company Description
MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.

MW Partners

MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.

Address

San Francisco, CA
USA

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