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Dispatcher

MV Transportation Spokane, WA
  • Expired: over a month ago. Applications are no longer accepted.

MV Transportation is seeking a part-time Dispatcher/Reservationist who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Estimated Work Shift:

  • Thursday-Friday 9:30– 18:00
  • Saturday 9:00 – 15:00

Job Responsibilities:

  • Schedules inbound client requests.
  • Takes client calls and communicates issues with drivers and Operations Supervisors or as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Operations Supervisors as appropriate.
  • All other duties, as assigned.

Talent Requirements:

  • One (1) year previous Dispatcher experience preferred.
  • Two (2) years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with computerized dispatch software, preferred.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of the service area is a plus.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

MV Transportation

Why Work Here?

MV Transportation is the leading provider of paratransit services and the largest privately-owned passenger transportation contracting firm in the United States. We provide safe, reliable, and affordable transportation services, partnering with over 200 city and county government transit agencies, school districts, universities, and corporations. In addition to paratransit, the company offers fixed route, campus and corporate shuttle, and student transportation services. MV provides freedom for over 110 million passengers each year across 30 states and Canada with a team of more than 20,000 dedicated transit professionals. Founded in 1975 by Alex and Feysan Lodde, MV's growth over the past 40 years is a testament to our commitment to quality, our progressive approach toward passenger transportation, and the richness of our culture. We are committed above all else to making a difference in people’s lives by inspiring our employees, treating our customers as part of our family, and making our communities even better places to live.

Address

Spokane, WA
USA

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