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Operations Dispatcher (Remote)

Montgomeryville, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Selected as the Top Workplaces in Philadelphia for the past 12 years, Movers Specialty Service, Inc. (MSS) is the leading provider of third party specialty moving and relocation services. We provide Solutions on Demand for movers and relocation customers by coordinating a nationwide network of service specialists and technicians to meet our customer’s special needs during a move. Our Operations Dispatcher are responsible for assigning orders to contractors who provide various services for MSS and its customers. An Operations Dispatcher sees that the services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. The Operations Dispatcher position requires highly organized coordination, rapid response follow-up, and superior problem solving skills and creativity to satisfy both customers' needs and MSS business requirements in a high-volume work environment.


  • Prioritizing orders and selecting approved service providers to fulfill each order
  • Communicating specific order requirements with provider and scheduling service
  • Analyzing cost of services and assigning appropriate pricing as required
  • Documenting and entering order information and completing all required paperwork
  • Confirming appointments and services and responding to any issues
  • Adjusting daily order and provider work schedule as needed in a timely manner
  • Establishing and maintaining positive relationships with primary service specialists
  • Researching and engaging new service providers as needed using a variety of resources
  • Updating and maintaining service provider database as changes occur


  • All candidates must be able to work Monday through Friday, 8:00AM - 5:00PM OR 9:30AM - 6:30PM EST and some Saturdays (about one every five weeks)
  • Success in this position requires ability to obtain detailed knowledge of MSS services and their applications
  • Excellent verbal communication and interpersonal skills are essential job requirements
  • Basic computer proficiency is required as are basic math skills needed to determine job costing, discounting and calculating profit margin
  • High school diploma and at least two years experience in work scheduling, dispatching or high-volume customer service is required. Four year degree preferred
  • Relocation and mover industry experience is highly desired and valued

What We Offer:

  • Time and a half for overtime!
  • Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
  • Advancement opportunities.
  • Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
  • Employee FIRST work environment. We have been voted a Philadelphia top workplace for 12 consecutive years.

Additional Benefits:

  • Medical, Prescription, Vision, and Dental.
  • Paid time off.
  • Holiday pay.
  • 401(k) with a company match - Traditional and Roth options.
  • FREE financial advisor.
  • FREE $50,000 term life and AD&D insurances.
  • FREE short-term and long-term disability benefits.
  • Flexible Savings Accounts.
  • Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
  • Company sponsored events - see our company's career page for details (

About MSS:


MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Crating Services, and Pure Install Solutions.


In the national relocation market, MSS’s Relocation Support Services partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for transferring corporate employees. Our extensive nationwide subcontractor network and superior customer service make MSS the industry wide leader in this field.


Our Precision Crating Services division is made up of specialists and design experts who provide custom packing and crating services to manufacturers and aftermarket customers in every major U.S. market.


Pure Install Solutions utilizes highly trained, certified technicians throughout the U.S. and Canada to provide customizable assembly, install, and repair/retrofit services for healthcare, hospitality, retail, commercial, residential, and graphics/vinyl needs.


MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check is required.



Montgomeryville, PA
18936 USA


Transportation and Storage

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