Technical Specialist I
- Expired: September 30, 2021. Applications are no longer accepted.
MSR-FSR is a global partner to equipment manufacturers and device manufacturers in the Semiconductor Industry! Our positions include benefits such as medical, dental, vision, 401(k), PTO, and paid holidays. Join our awesome team in an exciting, fast paced, and ever-growing industry!
We are looking for experienced semiconductor field service or start up technicians with at least 4 years of experience (preferred) for a position located in Hillsboro, OR. In lieu of this experience, candidates with a 4-year degree will be considered.
Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
Provides technical information and assistance regarding new systems or changes/modifications to existing systems
Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) and Orbit requests to Japan as necessary
Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)
Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required
Performs SMBWA and completes reports as required
Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement
Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
Provides on-site Field Engineer training on current and new product technology
Provides Technical presentations as required for customers and the field service team as needed
Coordinating site-specific improvement plans
Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics
Maintain and advise finger print documents as the TEL owner and internally make sure that engineers are using the correct version of the document
Able to travel 20% - 30% and will perform other duties as assigned.
4+ years of field service/start-up experience preferred
Bachelors in Electrical, Mechanical or Chemical Engineering Preferred
Mechanical aptitude is required as well as an ability to manage multiple tasks
Thorough understanding of technical issues involving the maintenance, repair and/or installation of semiconductor equipment and procedures are required
Eligible for badging at Intel and ability to work any shift, as needed.
Ability to pass required drug screening and background check
This is a safety sensitive position; ability to maintain the appropriate standards is required.
MSR-FSR is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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