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Systems Administrator

MS Attorney General's Office
Jackson, MS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB SUMMARY:

The Attorney General's Office is seeking candidates to fill a vacant position for a Client Support Technician I within the office of Information Technology.

The position is responsible for supporting users of technology through setup and troubleshooting of desktops, PCs, Laptops, scanners, and other peripheral equipment. In addition, roles in the family are accountable for service management.

 

ESSENTIAL FUNCTIONS:

1. Provide support as the initial contact of an IT service desk.

2. Answers questions and gives information, advice, and instructions to clients on such issues as email, password reset, and communication devices.

3. Primarily focuses on understanding the issue to be resolved and solves disruptions and problems.

4. Make decisions to route issues when required to a higher level of support for escalation.

EDUCATION AND JOB EXPERIENCE:

1. Associate’s Degree in Applied Science in a Technical Program preferred.

2. IT service desk experience preferred.

MS Attorney General's Office

Address

550 HIGH STREET

Jackson, MS
USA

Industry

Technology