Sales and Service Representative
- Posted: over a month ago
- $20 to $25 Hourly
- Benefits: dental, life insurance, medical, vision, 401k,
Individual must be able to perform the essential duties with or without reasonable accommodation.
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
- Maximize gross margin sales through careful analysis during the quote process;
- Identify and act on opportunities to increase market share by growing sales;
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
- Assist outside sales and/or Service Center management in processing priority transactions;
- Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
- Maintain and approve quality standards;
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
- Monitor expected ship dates to ensure timely delivery and expedite as needed;
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Perform other duties as required;
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
- High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;
- Demonstrated competence in the use of computers and software applications;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Ability to effectively present information in one-on-one and small group situations;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
- Valid Driver’s license with the ability to meet the MRC Global vehicle policy.
- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
MRC Global serves the oil and gas industry across the upstream, midstream, and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
MRC GlobalWhy Work Here?
Growing Together! At MRC Global, you can build a satisfying career, while making a difference. Great Benefits Package from day one.
AT MRC Global you’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. MRC Global serves the oil and gas industry across the upstream, midstream, and downstream sectors as well as the chemical and gas distribution market sectors worldwide. MRCG: http://www.mrcglobal.com/ LINK: https://careers-mrcglobal.icims.com/jobs/3538/warehouse-associate/job?mode=view&mobile=false&width=960&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300