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IT Service Desk Technician

MPP Infusion Centers
Lakewood, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

JOB TITLE: IT Service Desk Technician I

REPORTS TO: Director of Information Technology FLSA STATUS: Non-Exempt

GENERAL PURPOSE OF THE JOB:

Multispecialty Physician Partners, LLC is looking for a full-time individual to provide onsite/offsite IT support in a fast past and customer service-oriented environment. The individual selected for this position will troubleshoot issues, provide support to MPP employees, and assist with any other situations that may arise. If you have excellent written and verbal communication skills, ability to solve problems, can work independently when given tasks, and are detail oriented, Multispecialty Physician Partners, LLC is looking for you.

PRIMARY DUTIES AND RESPOSIBILITIES:

· Provide IT support by phone, in-person, and e-mail

· Identify and troubleshoot problems with hardware, software, or network

· Being able to recognize and escalate more difficult issues while providing appropriate information

· Password resets in various applications

· Uninstall/reinstall software applications

· Assist customers with navigation around application

· Logging all call, on-site, and e-mail activity into ticketing system

· Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.)

· Able use knowledge base documents and web searching to resolve issues

· Perform cable management throughout the clinics

· Provide a high level of customer support

SECONDARY DUTIES AND RESPONSIBILITES:

· Work with management on projects including planning, testing, and executing projects

· Document unique solutions

· Report any problems/issues promptly

· Attend necessary meetings

· Performs other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

· Associates Degree in Computer Science or related field preferred or a corresponding number of years’ experience in IT

· 2 years prior experience in an information technology environment performing similar duties

Experience:

· Proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory

· Basic knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches)

· Experience in setting up workstations and assembling equipment

· Basic knowledge of drive mappings and folder permissions

· Skilled in printing protocols

· Understanding of HIPAA

Skills:

· Must be a fast learner who can adapt to a fast-paced environment

· Must have excellent written and verbal communication skills with technical and non-technical personnel

· Ability to work in a team environment, yet autonomously with self- motivation, including keeping forward momentum on projects and working with team members to achieve a common goal

· Must be able to multi-task and change priorities based on criticality

· Must be flexible when it comes to clinical treatment hours and scheduling demands

· Ability to work with resources long distance

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The noise level in the work environment is usually moderate.

This role requires travel (5%-10%) to existing MPP clinics. The person in this position must be able to operate and drive a vehicle to work sites.

The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity may occasionally install cables or equipment in tight physical environments.

Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)

Company Description
When your physician prescribes infusion therapy, you have a choice as to where to receive your care. At MPP Infusion Centers, our patients can expect to receive their medication in a relaxing, comfortable and professional setting. We work with the doctor to provide a treatment plan designed especially for the patient. As an indication of the MPP Infusion Centers dedication to quality and our patients, the Joint Commission (the nation's oldest and largest standards-setting and accrediting body in health care) issued their Gold Seal of Approval for Ambulatory Health Care Accreditation to all MPP Infusion Centers. We want you at the heart of our company’s PRIDE and to help us bring our core values to life with Passion, Respect, Innovation, Dedication, and Excellence.

MPP Infusion Centers

Why Work Here?
MPP is a great Company to work for! There are opportunities for growth within our organization.

When your physician prescribes infusion therapy, you have a choice as to where to receive your care. At MPP Infusion Centers, our patients can expect to receive their medication in a relaxing, comfortable and professional setting. We work with the doctor to provide a treatment plan designed especially for the patient. As an indication of the MPP Infusion Centers dedication to quality and our patients, the Joint Commission (the nation's oldest and largest standards-setting and accrediting body in health care) issued their Gold Seal of Approval for Ambulatory Health Care Accreditation to all MPP Infusion Centers. We want you at the heart of our company’s PRIDE and to help us bring our core values to life with Passion, Respect, Innovation, Dedication, and Excellence.

Address

1726 Cole Blvd

Lakewood, CO
USA

Industry

Technology

Website

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