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Help Desk Technician

MPF FEDERAL Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.

The Help Desk Technician is responsible for providing help desk support and resolving problems to the end users satisfaction. The Help Desk Technician will possess a high degree of understanding software/hardware systems, troubleshooting, maintenance logs and equipment databases. This is a full time contract position offering 40 hours per week in the Washington, DC area.

A significant part of this position is responding to end users network malfunctions and being able to effectively communicate and provide a solution in a reasonable amount of time.

Essential job functions of the Help Desk Technician:

Efficiently respond to requests received through the Help Desk query

Monitor service desk for tickets assigned to the queue prioritizing urgent needs

Modify configurations, utilities, default settings, workstations

Assign users and computers to proper groups in Active Directory

Maintain inventory of all software, hardware, and licenses

Work independently and as a team player

Report issues to the service desk for escalation

Ensure each workstation has all required materials: computer, keyboard, monitor, mouse, and any other additional required equipment

Document internal procedures

Qualifications:

Bachelors Degree in Information Systems, communications, business or equivalent field

4-6 years of experience in help desk operation and support

Strong experience with Windows operating system, hardware, software, operating systems, printers, servers

Fluency in English

Proficiency in commonly used systems: phone system, PC software, email, and internet Proven ability to install and configure desktop and laptop systems and install applications on systems

Ability to obtain and maintain a clean driving record, criminal background check, drug test

Must be able to obtain and maintain a secret clearance

Troubleshoot and solve common network issues using various diagnostic tools

Ability to identify and work independently on projects. Serve as Team Leader

Demonstrate strong customer service skills

Ability to organize, prioritize, and assist with daily technical support on various support requirements

Ability to professionally handle complaints and satisfy customer by going above and beyond

To apply:

For immediate consideration please submit an updated resume

MPF FEDERAL

Address

Washington, DC
USA