Skip to Main Content

Customer Service Representative

MP RPO
Woodland, ME
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

ABOUT OUR CLIENT

Our client's mill is a new, state-of-the-art tissue paper manufacturing company being constructed in Baileyville, Maine. They produce a full range of products for the growing national and international tissue markets, including paper napkins, paper towels, bathroom tissue, and facial tissue.

The mill chips 85 to 100 loads of tree-length wood every 24 hrs x 7 days a week. The plant was built in 1997 and is an integral part of the footprint in the Baileyville Maine community.

WHAT YOU WILL DO

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

WHO YOU ARE

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices (Optivision software a plus)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Degree preferred (High School Diploma Required)
  • Experience in the Paper & Pulp industry is a plus

ADDITIONAL INFORMATION

Medical, Dental, Vision, Life, Disability, Paid Time Off (vacation and holidays), relocation support, a generous 401k, and more!

MP RPO

Address

Woodland, ME
04694 USA

Industry

Business

View all jobs at MP RPO