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Floor Manager

Chicago, IL
  • Expired: August 27, 2021. Applications are no longer accepted.

The Floor Manager will continue to improve on our food, hospitality and service standards, advance the education and performance of our staff, and contribute to the profitable function of the business. This position is responsible for FOH training, scheduling and service, and embodies skills that will elevate the core values of the operations with the ability to lead and inspire staff, and display an unwavering commitment to quality and hospitality. They must be a strong leader and communicator as well as possess administrative and organizational skills.

In a supporting role to the General Manager some of the specific duties will include:

  • Organize, plan, and prioritize every day to ensure yours and the entire team exceeds the guests’ expectations of food and service. Through interactions with guests and team members, serve as a role model for employees through teamwork support, attention to detail, and quality control.
  • Assist in executing administrative duties including but not limited to managing staff schedules and payroll, menu updates, reservations management, basic social media updates, POS programming, ordering supplies, cash handling.
  • Monitor actions of staff and guests to ensure that health and safety standards and liquor regulations are obeyed. Ensure team members have proper certifications (Food Handlers) and evaluate health and safety practices against standards.
  • Liaising with the chefs and kitchen team to ensure a full understanding of the menu and high communication between front and back of house.
  • Plan, organize, direct, control and evaluate daily operations, implement operational procedures, assist in controlling inventory, respond to customer complaints, set staff work schedules and monitor staff performance
  • Recruit, interview, and hire team members; take disciplinary action, motivate and train
  • Apply creative solutions to practical problems, maintain composure and professionalism at all times, and to relate positively and effectively to all staff and guests.
  • Actively participate in service, ensuring all guests are well taken care of. Create and build relationships with regular and industry guests.
  • In conjunction with the General Manager, contribute ideas to develop systems and procedures to improve the operations within the restaurant.
  • Direct daily FOH cleaning activities to maintain sanitation standards, and keep appropriate records. Identify and estimate quantities of supplies to be ordered to maintain a consistent par. Sets appropriate purchasing specifications to accurately forecasts supply needs and use established order sheets.
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Chicago, IL



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