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Comcast Xfinity Customer Service, Sales & Billing Customer

MOMIZ LLC Atlanta, GA

  • Posted: over a month ago
  • $11 to $14 Hourly
  • Contractor
Job Description

THIS IS A WORK FROM HOME POSITION. You will be hired has an independent contractor -this means you can be as flexible as you need with your schedule. You will have the freedom to set your own schedule and spend more time with your family.

We are seeking a Comcast Xfinity Sales & Billing Inbound, Sales & Billing Customer Service Calls Agent

Responsibilities:

Responsibilities:

  • On a day-to-day basis, Service Partners can expect to participate in the following activities:
  • Assist callers with customer billing inquiries
  • Build trust and rapport with the Comcast customer through clear, respectful interaction
  • Help to resolve customer problems utilizing Comcast tools and troubleshooting guides on the first attempt
  • Determine business offerings that the customer does not currently have and have a value-based conversation bridging into a sales offer to upgrade and add on to their service
  • Code the sale accurately and completely for the installer
  • Always strive to ensure First Call Resolution (FCR) and Net Promoter Score (NPS).
  • Knowledge of Comcast processes and policies
  • Understand and implement client S4X quality guidelines

​Qualifications:

  • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Provides knowledgeable, friendly and eloquent customer service
  • Experience working with users to identify the best solution
  • Always strive to ensure First Call Resolution (FCR) and Net Promoter Score (NPS).
  • Knowledge of Comcast processes and policies
  • Understand and implement client S4X quality guidelines

To see more jobs visit www.momizservices.com/find-jobs

 

 

MOMIZ LLC

Address

Atlanta, GA
USA

Industry

Business

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