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Customer Service Representative

MMC Group San Francisco, CA
  • Posted: 11 days ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Immediately hiring for 40 Customer Service Reps in the San Francisco Area

Pay $16.50 ($20 hr upon Conversion)

Position is located Downtown

Position Description:

  • Using a computerized system, responds to customer inquiries in a call center environment.
    May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff
  • Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
  • Prepares standard reports to track workload, response time and quality of input
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
  • Job Requirements:

  • Must have High School Diploma/ GED
  • Must be able to work Mon- Fri 8:30 am to 5:30 pm and every other Saturday 9 am to 1 pm
  • Parking is not paid- $20 a day.

MMC Group

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Address

San Francisco, CA
USA

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