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Customer Service - On Site

MMC Group Raleigh, NC
  • Compensation $13 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:

  • Answering customer’s product, service and account related questions.
  • Researching and assisting customers in troubleshooting technical issues over the phone.
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.

Your responsibilities will include, but are not limited to the following:

  • Provide exceptional customer experiences by empowering your customers.
  • Tailor solutions for customers which can greatly enhance their product/service enjoyment.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to effectively research and identify solutions using computer-based resources.
  • Ability to work in a paperless work environment where customer privacy is paramount.
  • Ability to embrace feedback and coaching to help maximize your potential.

Qualifications

The successful candidate will have the following qualifications:

  • Six months experience in providing customer service either via phone or in person.
  • Familiarity technology, is preferred
  • The ability to relate to customers in a professional and courteous manner.
  • A strong interest in using and promoting innovation and technology.
  • Excellent attention to detail and multi-tasking ability.
  • Excellent written, verbal and listening skills.
  • Self-motivation to work under his/her own initiative.
  • The ability to work under pressure.
  • An interest in ongoing personal development through training and coaching.
  • The ability to maintain excellent attendance and adherence to assigned work schedules.
  • The ability to type 30+ words per minute
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older

Hiring Process

As part of our hiring process you will be required to complete the following steps;

  • Completion of a Technical/Customer Service Assessment
  • Typing Test (30 wpm minimum)
  • Virtual Interview with your recruiter

About MMC Group:

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company website: http://www.mmcgrp.com/

Posted date: Posted: over a month ago

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