MMC Group is hiring 20 CSR in Anchorage, AK
Pay: 15.00 Hr.
- Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Schedules work to ensures accurate phone coverage, monitors priority of calls, and shifts escalated calls to assure resolution to problems.
The scheduled hours are 8 am to 4:30 pm Monday through Friday