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client Service Representative

MMC Group San Antonio, TX
  • Posted: 14 days ago
  • Other

URGENT! MMC is seeking to identify candidates that meet the following:


High Overview:
Job Title: Customer Service Representative
Start date 9/16/2019

Rate of pay: $12.58 or $13.06 for bilingual fluent in Spanish

Location: IH 35 North & O'Connor San Antonio, TX 78233
Monday through Friday schedules


JOB DETAILS & REQUIRMENT

-Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
-Track and document all inquiries using the applicable systems.
-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
-Complete associated tasks according to the established guidelines.
-Track and document all inquiries using the applicable systems.
-Meet Quality Assurance (QA) and other key performance metrics.
-Facilitate the fulfillment of caller requests for materials via mail, email, or download.
-Transfer/refer consumers to appropriate entities according to the established guidelines.
-Escalate calls or issues to the appropriate designated staff for resolution as needed.
-Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.

Qualifications:

-High School Diploma or GED Equivalent
-Experience working in a health or human services call center
-Knowledge of the community to be served
-Ability to follow directions
-Ability to interact courteously and effectively with a variety of people; cultural
-Excellent organizational, interpersonal, written, and verbal communication skills
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment
-Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently



If interested, please send your resume to jcortez@mmcgrp.com

MMC Group

Address

San Antonio, TX
78233 USA

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