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30 Customer Service Representatives Needed ASAP !!!

MMC Group Boston, MA
  • Expired: 19 days ago. Applications are no longer accepted.

MMC is Hiring in Boston, MA Customer Service Representatives!!!!

We are growing rapidly and need motivated individuals to help us continue providing top-level support to our clients in our In-Bound Call Center processing Boston Medicaid. Now is the perfect time to start building your career as a Customer Service Call Center Representative with one of the fastest growing Boston companies.

Why Apply Here?

Great Advancement Opportunities -We are strong believers of promoting from within and most of our team. We value our employees and we strive to provide a stable, fun, and motivating culture that encourages growth and improvement on both a personal and company level. We are growing fast and want you to join our team.

Training -Paid training that will provide you all the tools and knowledge to be successful at your job. We make our training program be an experience where you are engaged and excited to learn.
Training Schedule: 8:30-5:00 M-F Production Schedule: 8:30-5:00 and/or 8:00-4:30

Compensation - Pay Rate: Pay Rate: $13.25 non-bilingual | $14.25 bilingual (English/Spanish)
Pay increases to $14 and $15 after the training period ends.

Benefits - Medical, Dental, Vision, 401 K and Life Insurance

What Will I Be Doing?

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Attend meetings and training's as requested and maintains Update knowledge of all programs and systems.

Requirements

High School Diploma (Associate Degree Preferred)

Proficient in use of Microsoft Office

Must be able to work in a team or independently

Ability to interact with continuously and effectively with a diverse population

Ability to maintain confidentiality and security of all information

Ability to perform comfortably in a fast-paced deadline-oriented work environment

Excellent organization, written, verbal and communication skills

How to Apply

1. Click the link below -OR- Copy and paste the link to your web browser to register and complete you Kenexa Assessment Test

https://2x.kenexa.com/2xAssess/bartechgroupformaximusaccounts/batch/take/6ea5b7cdde034a41bdaf87671c3c8629

2. Once you have completed your Assessment please email lbatton@mmcgrp.com to move forward with the hiring process.

MMC Group

Why Work Here?

$500 - $1,000 bonus, room for growth and great benefits upon conversion!

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Address

Boston, MA
USA

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