CSR's NEEDED! WORK REMOTE- DAY 1!
Start Date 7/6/2020
- Practices active listening in order to take each caller’s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps.
- Provides callers with assistance with questions regarding Pandemic EBT.
- Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner.
- Clearly communicates information to the caller.
- Documents all customer encounters in clear and concise records.
- Performs other duties as may be assigned by management.
MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.