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Customer Service Representative

MMC Group LP Burlington, VT
  • Expired: over a month ago. Applications are no longer accepted.

URGENT! MMC is seeking to identify candidates that meet the following:

High Overview:

Job Title: Client Service Representative

Location: Burlington, VT

JOB DETAILS & REQUIREMENT

  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.

Qualifications:

  • High School Diploma or GED Equivalent
  • Experience working in a health or human services call center
  • Knowledge of the community to be served
  • Ability to follow directions
  • Ability to interact courteously and effectively with a variety of people; cultural
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

MMC Group LP

Why Work Here?

Awesome company, great benefits, and lots of room for growth!

MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.

Address

Burlington, VT
USA

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