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Customer Service Representative III / $24hr

MMC Group LP Allentown, PA

  • Expired: July 14, 2021. Applications are no longer accepted.
Job Description

RESPONSIBILITIES:

Make outbound calls to customers to advise of changes to their delivery schedule due to late trucks, holidays and routing changes
Assist customers on the phone and via email with questions they may have about their orders and deliveries
Gather, compile and track key account information for new customer roll-outs.
Support sales teams by reviewing and analyzing inventory management reports and taking necessary action with vendors and internal cross-functional teams as needed.
Use online computer programs to check customer orders for exceptions that need to be addressed.
Create reports to summarize changes to customer orders and out of stock items.
Use a variety of online systems to document and process special orders and credit requests.
Assist with maintaining customer order guides as directed by the sales team

QUALIFICATIONS:

Education/Training:
High School Diploma required. Bachelor's degree preferred but not required.

Related Experience:
Minimum of 2 years of relevant experience in customer service, administration or inventory management is required
Foodservice distribution background is preferred

Knowledge/Skills/Abilities:
Strong written and verbal communication skills
Proficiency in Microsoft Office (Excel, Outlook PowerPoint, Word)
Fearless to take on learning new computer software programs
Confidence to have difficult conversations with customers
Strong critical thinking and analytical ability
Ability to interpret data and translate into actionable steps
Strong collaboration skills and willingness to take direction and achieve professional growth thru ongoing coaching.
Strong multi-tasking and organization skills

MIGHT BECOME PERMANENT ROLE. Definitely will extend into 2022.

Monday- Friday: 7:30am - 4:00 OR 8:00am - 4:30
This can be during the interview

Options of remote and onsite - this can also be discussed in the interview.
We are looking for local candidates!

Company Description
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

MMC Group LP

MMC Group LP's Logo

Address

Allentown, PA
18103 USA

Industry

Business

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