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Customer Care Specialist - Medicare

MMC Group LP Helena ,MT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Care Specialist - Medicare

13.00 an hr

Typical Hours: Monday through Friday 8 AM to 5:00 PM 

 

Looking for a detail-oriented individual to join our Quality Assurance Team that performs quality audits on work that is performed by internal departments such as Provider Relations, Call Center, Claims and Program Support in order to meet the contractual obligations to the State client. 


Competencies 

  • Detail-Oriented 
  • Professionalism 
  • Team and Goal Oriented 
  • Proficient Communication 
  • Customer/Client Focus 
  • Organizational Skills 
  • Problem Solving/Analysis 

Duties and Responsibilities include: 

  • Listening to recorded calls and evaluating for accuracy based on set expectations. 
  • Ensure claims information is entered accurately into MMIS system. 
  • Reviewing all Enrollment Broker, Provider Relations entries for accuracy. 
  • Ensures productivity meets or exceeds services and quality standards 
  • Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements. 
  • Verify the timeliness of processing claims through document control. 
  • Covering for front desk admin as needed. 
  • Other duties as assigned

Qualifications 

  • Quality Assurance experience preferred 
  • Medicaid or Health Insurance experience preferred 
  • Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate. 
  • Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs. 
  • Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond. 
  • Able to embrace coaching and feedback from peers and management. 
  • Must have the ability to operate general office equipment, Microsoft Office products as well as specialized software. 
  • Follow procedures expected of all staff and act in a professional manner. 
  • Typical Hours: Monday through Friday 8 AM to 5:00 PM 
  • Some overtime may be required.

 

Company Description
MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com

MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.

MMC Group

Address

Helena, MT
59601 USA