Skip to Main Content
← Back to Jobs

Bilingual Customer Care Representative

MMC Group LP Orlando, FL
  • Posted: over a month ago
  • $11 to $12 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

MMC is hiring for Bilingual Spanish Customer Service Reps for Conduent/ SunPass in Ocoee, FL.

This position starts on Monday, 08/26/2019 at 8am.

Must be able to complete and pass online testing

Pay is $11 to $12 hr.

Regular hours are between Monday through Friday 7:00 am – 7:00 pm and Saturdays 8:30 am – 5:00 pm.

Job Description and Responsibilities

A CSR is expected to abide by and enforce the policies and procedures of Xerox, including regular and prompt attendance, production requirements, timely and Customer efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort.

  • Services all inbound customer calls to the SunPass toll program.
  • Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with SunPass toll policy.
  • Disseminates information on a variety of SunPass and toll authority related topics using training materials, handouts and online tools.
  • Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
  • Responsible for managing all CSR metrics as defined by Xerox based on SunPass requirements.
  • Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
  • Performs appropriate VECTOR transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
  • Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders on a daily basis.
  • Required to meet or exceed minimum standards for production and accuracy depending on assignment.
  • Performs account and tag updates in strict adherence to departmental policy and procedures
  • Required to follow the direction of their Team Coach or Supervisor regarding assignment, departmental policy and procedures
  • Required to help new trainees in the use of VECTOR and all other subjects included in the training curriculum.
  • Required to give feedback to Trainers on new trainee's progress.

Qualifications

  • High school Diploma required, bachelors or equivalent preferred
  • Must be Bilingual in Spanish and English.
  • 1 year or more in a CSR role in a customer service environment.
  • Demonstrated proficiency in Microsoft Office applications
  • Excellent oral and written communication skills
  • Excellent personal time management history

Training is 2 weeks from 8:30-5 pm with 30 min for lunch, then 1 week of Nesting 9:30-6:30 w/1 hr. lunch, then onto the Floor with perm schedule between 7am and 7pm.

Email Erin at emcafee@mmcgrp.com if you are interested and we will get the process started.

MMC Group LP

MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.

Address

Orlando, FL
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.