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30 Customer Service Representatives Needed ASAP !!!

MMC Group LP Cheyenne, WY
  • Expired: 24 days ago. Applications are no longer accepted.

MMC is Hiring in Cheyenne, WY Customer Service Representatives!!!!

We are growing rapidly and need motivated individuals to help us continue providing top-level support to our clients in our In-Bound Call Center processing Wyoming Medicaid. Now is the perfect time to start building your career as a Customer Service Call Center Representative with one of the fastest growing Cheyenne companies.

Why Apply Here?

Great Advancement Opportunities - We are strong believers of promoting from within and most of our team. We value our employees and we strive to provide a stable, fun, and motivating culture that encourages growth and improvement on both a personal and company level. We are growing fast and want you to join our team.

Training - Paid training that will provide you all the tools and knowledge to be successful at your job. We make our training program be an experience where you are engaged and excited to learn.
Training Schedule: 8:30-5:00 M-F Production Schedule: 8:30-5:00 and/or 8:00-4:30

Compensation - Pay Rate: $ 12.50 /hr.

What Will I Be Doing?

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Attend meetings and training's as requested and maintains Update knowledge of all programs and systems.

Requirements

High School Diploma (Associate Degree Preferred)

Proficient in use of Microsoft Office

Must be able to work in a team or independently

Ability to interact with continuously and effectively with a diverse population

Ability to maintain confidentiality and security of all information

Ability to perform comfortably in a fast-paced deadline-oriented work environment

Excellent organization, written, verbal and communication skills

MMC Group LP

MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.

Address

Cheyenne, WY
USA

Website