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A+ Desktop Support w some sys admin skills run a multi site operation

MIT Recruit Saint Louis ,MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Field support desktop technicians with some systems admin skills needed for fast growing technology company - you will run a 3 site territory and have a great chance to grow your career.

Partner with the business and solve problems - not just a break fix job with an amazing company!

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
  • Documents and updates troubleshooting procedures, operating manuals and user guides.
  • Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
  • Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
  • Communicates customer concerns and recommends improvements to our development and engineering staff.
  • Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners.
  • Adheres to policies and procedures as per corporate manuals and directives.

Other responsibilities may include:

  • Handles daily technical support activities on desktop support, data network and server management.
  • Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
  • Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
  • Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
  • Ensures that tickets in the system queue are being completed in a timely manner.
  • Assists all users with questions, complications, and/or problems when using proprietary software.
  • Ensures that all mobile devices are set up within electronic device policy guidelines.
  • Assists with and updates assigned support service requests.
  • Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
  • Administers active directory as related to group policy creation and development and user administration.
  • Works on IT projects (independently or with collaboration from others).
  • Manages hardware and software inventory according to the needs of the department.
  • With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
  • Configures new servers and reconfigures established servers as determined by leader.
  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Solid Understanding of Computer hardware, software, networking technology
  • Smart phone configuration knowledge (Android and iPhone)
  • Ability to troubleshoot issues with minimal supervision
  • Excellent customer service skills
  • Ability to multi-task in a fast-paced environment
  • Organizational and prioritizing skills
  • Ability to complete duties with limited guidance or supervision and achieve superior outcomes
  • Skills on Windows 7 and Windows 8.1 operating systems
  • Basic knowledge of medical equipment
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation

MIT Recruit

Why Work Here?

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Address

Saint Louis, MO
63111 USA