If you want to make a positive difference and stand out from the crowd, work hard, advance and eager for a fulfilling career, then this is the company to get you there!
We are seeking a Service Representative to join our team! We are seeking the right potential applicants/candidates to fill open positions. We are continuing to experience significant growth. Our efforts are focused on creating more jobs and sharing our passion for serving our customers in the community in a positive way.
*We are also looking to develop high performing representatives to Service Supervisor (2) position within the next 90 days.
Our culture includes fast-paced work environment and growth. This position implements an environment that will encourage training, development, and passion. We are on a mission to help our labor union families understand how to make the most out of their provided benefits.
You will be responsible for helping union members by providing product and service information and resolving technical issues. Work from home is available, we are working via Zoom.
- Handle union member inquiries
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and work independently
- Positive and professional demeanor
- Excellent written and verbal communication skills
MIGThe McQuade Insurance Group is a subsidiary of Globe Life which is Fortune list 593 traded on the NYSE under (GL). We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).