Skip to Main Content
← Back to Jobs

Client Service Manager

MICHAEL D HELLEM Poway, CA
  • Posted: over a month ago
  • Full-Time

Client Service Manager Job Description

Front Desk Job Profile and Description

Responsible for handling front office duties, including greeting customers, answering phones, offering packages and services, and scheduling appointments. As well as managing employees and handling employee and customer concerns.

Duties and Responsibilities

  • Greets persons entering the salon

  • Answers telephone and make calls to customers

  • Provides information to callers

  • Schedules appointments

  • Offers products, packages, and services

  • Cleans and maintains the reception area and salon

  • Maintains self-wash area

  • Checks out customers after the finished appointment

  • Occasionally takes pets to and from kennels

  • Keeps the salon looking and smelling clean

  • Book keeping

  • Submits and approves payroll

  • Creates employee schedules and other employee documents

  • Handles customer and employee concerns

  • Makes marketing decisions

Skills and Specifications

  • Verbal and written communication skills

  • Customer service skills

  • Organizing and planning

  • Attention to detail

  • Proactive and reliable

  • Friendly and confident personality

  • Ability to be polite but firm when dealing with difficult, impatient, or upset people

  • Ability to stay calm under pressure

  • Time management

  • Judgment and decision making

  • Ability to lift 35lbs plus

Education and Qualifications

  • In the process of getting/high school diploma or equivalent

  • Knowledge of customer service principles and practices

  • Knowledge of computers and relevant software application/basic IT skills

MICHAEL D HELLEM

Address

Poway, CA
92064 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.